Cancellation & Refund Policy

• Individual & Family plans: You may cancel within 7 days of purchase for a full refund, provided you have not completed the TWI® assessment or generated your wellness report within that period.
• After the 7-day window or after report generation: the subscription becomes non-refundable, because the assessment, analytics, and coaching services are delivered digitally and immediately upon use.
• Auto-renewal: Subscription plans renew automatically at the end of each billing cycle. You may cancel auto-renewal at any time before the renewal date from your account settings or by contacting us — you will continue to have access until the end of the paid period.

Once a TWI® assessment has been started or a report has been generated, the service is considered delivered and is non-refundable. If you purchased a report but have not started the assessment, you may request a full refund within 7 days of purchase.

Engagements with organizations (corporate, campus, or school programs) are governed by the signed agreement between the organization and WellAura Tech Pvt Ltd. Cancellation and refund terms for such engagements are as specified in that agreement. Where the agreement is silent, the organization may cancel with 30 days' written notice, and any refund will be calculated pro-rata for the unused portion of the engagement.

• Registration fees for paid events, workshops, and webinars are refundable if cancelled at least 48 hours before the scheduled start time.
• Cancellations within 48 hours of the event, or non-attendance, are non-refundable, but you may nominate another person to attend in your place.
• If WellAura cancels or reschedules an event, all registered participants receive a full refund or a free transfer to the rescheduled date, at their choice.

• Purchases where the assessment has been completed or the report delivered, except where the service was materially deficient (see below).
• Requests made after the applicable cancellation window has expired.
• Discounted or promotional purchases explicitly marked as non-refundable at the time of sale.
• Account suspensions due to violation of our Terms & Conditions.

If a service you paid for was not delivered, was materially deficient, or could not be accessed due to a fault on our side, contact us — we will fix the issue or issue a full or partial refund as appropriate. This includes cases such as a failed assessment submission or a report that could not be generated after successful payment.

• Duplicate payments are identified and refunded automatically, typically within 5–7 business days.
• Failed transactions where money was debited but the service was not activated: the amount is usually reversed automatically by the payment gateway within 5–7 business days. If it is not, contact us with the transaction reference and we will coordinate with the gateway.
• Unauthorized transactions should be reported to us immediately at hello@wellaura-tech.com so we can investigate and assist with the bank or gateway dispute process.

To request a cancellation or refund, contact us with:

• Your registered name, email address, and phone number
• The order or transaction ID from your payment confirmation email
• The reason for the request

Email hello@wellaura-tech.com or call +91 91374 72883. We will acknowledge refund requests within 2 business days.

• Approval: Once a refund is approved, we initiate it within 3–5 business days through the original payment method and gateway (e.g. Razorpay).
• Credit to your account: Depending on your bank or card issuer, refunds are typically credited within 5–7 business days of initiation. UPI refunds are usually faster (2–4 business days).
• Currency and charges: Refunds are processed in the original currency of payment. Payment gateway charges, where non-refundable by the gateway, may be deducted where permitted by law.

We encourage you to contact us before initiating a chargeback with your bank or card issuer — most issues can be resolved faster directly. Chargebacks filed without first contacting us may result in account suspension while the dispute is investigated.

We may update this policy from time to time; the "Last updated" date above reflects the current version. The policy in force at the time of your purchase applies to that purchase.